Finding Consumers and Carers - A Guide to Sourcing Consumers, Carers & Community Members for Collaborative Health Service Improvement is a key initiative of the Victorian Quality Council (VQC).
Increasing the effective involvement of consumer, carer and community members (hereafter called consumers) in the improvement process is one component of a strategic approach to reducing the risk of harm and improving health care safety and quality in Victoria, including:
- Establishing a Safety and Quality Framework,
- Providing Improved Access to Better Data,
- Educating on Safety and Quality and
- Responding to Known Problems and Risks.
The purpose of this Guide is to assist health services to involve consumers to participate in collaborative quality and safety activities for health service improvement. The Guide is essentially a listing of consumer organisations that are interested in working with health services to improve the quality and safety of health care. This online directory allows users to conduct a variety of searches based on consumer organisations aims, activities and membership.
